Every unanswered call is an order you didn't take.
OneScale answers your phone on the first ring, takes the order with full menu knowledge, and sends it straight to your kitchen and POS — while your staff stays focused on the floor.
Live with restaurant and café partners today.
The phone is the busiest thing in your restaurant nobody's watching
The rush is when calls get missed
The busiest ten minutes for your kitchen are the same ten minutes nobody can pick up the phone.
A missed call rarely calls back
Most callers just order somewhere else instead of trying again.
New staff means new mistakes
Every new hire re-learns the menu, the modifiers, and the delivery zones from scratch — usually on a live call.
The same call, two ways
What happens between the ring and the receipt
- 01
The phone rings
OneScale picks up in under a ring, in your restaurant's own greeting and language.
- 02
The order gets taken
It walks the menu, confirms modifiers, checks what's actually available, and calculates the price.
- 03
Delivery or pickup gets sorted
It checks the delivery zone, gives a realistic time estimate, and sends a payment link if needed.
- 04
It lands in the kitchen
The finished order goes straight into your POS and prints in the kitchen — done before the call ends.
Everything it handles on a call
From taking the order to sending it to the kitchen — a look at the full range, grouped by what it's actually doing.
Ordering & the menu
Everything involved in getting from a ringing phone to a correct, priced order.
See what's includedReservations
For restaurants and cafés that take table bookings alongside phone orders.
See what's includedPayments & delivery
The parts of the call that used to need a second person or a callback.
See what's includedOn the floor
What happens to an order after the call ends, and what happens when the AI shouldn't handle something alone.
See what's includedRunning the account
The controls an owner or manager actually touches day to day.
See what's includedWorks with what you already run
No rip-and-replace. It connects to your existing POS, payments, and notifications.
What owners tell us
“We stopped losing orders during the dinner rush. The calls that used to go to voicemail now go straight to the kitchen.”
“Setup took a few days, not months. We gave it our menu and hours and it was live before the weekend.”
“It knows when to hand off to a person. That's the part that made our staff trust it.”
Priced by how many locations you run
No published sticker price — every kitchen, menu, and call volume is different. Book a demo and we'll size it to your restaurant.
Estimate your recovered revenue firstSingle location
One restaurant or café, one phone line.
- Order taking with full menu & modifiers
- POS integration
- Delivery zone & pricing logic
- Call recordings & transcripts
- Dashboard & basic analytics
Multi-location
A small chain running the same brand everywhere.
- Everything in Single location
- Shared menu templates across branches
- Per-location hours, pricing & phone numbers
- Cross-location analytics
- Priority setup support
Franchise & enterprise
Many locations, multiple brands, or franchise groups.
- Everything in Multi-location
- Franchise-level admin & permissions
- Custom integrations on request
- Dedicated onboarding
- SLA-backed support
Questions owners ask before switching
See all FAQsYes. You give us your menu — items, modifiers, prices, and specials — and the AI is trained on it directly. When you update the menu, the change applies to the very next call.