Terms of Service
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Using the service
These terms apply when your restaurant or café signs up to use the OneScale AI phone employee. By using the service, you agree to these terms and any order form or agreement signed separately with us.
Your responsibilities
You're responsible for the accuracy of the menu, pricing, and hours you provide, and for making sure staff know how and when calls are handed off to them.
Our responsibilities
We'll operate the service in line with the setup agreed with you, and aim to keep it available, but like any phone or internet-dependent service, occasional downtime can occur.
Billing & cancellation
Pricing and contract terms are agreed individually based on your number of locations and lines, and confirmed before you commit to anything. Cancellation terms are set out in that agreement.
Changes to these terms
We may update these terms from time to time. Material changes will be communicated to active accounts.
Contact
Questions about these terms can be sent to hello@onescale.pro.