From the first ring to the kitchen printer
- 01
The phone rings
OneScale picks up in under a ring, in your restaurant's own greeting and language.
- 02
The order gets taken
It walks the menu, confirms modifiers, checks what's actually available, and calculates the price.
- 03
Delivery or pickup gets sorted
It checks the delivery zone, gives a realistic time estimate, and sends a payment link if needed.
- 04
It lands in the kitchen
The finished order goes straight into your POS and prints in the kitchen — done before the call ends.
Setup, before the first call
You give us your menu, hours, delivery zones, and POS details. We connect your phone number and put the AI through test calls with you before it ever answers a real one.
The call comes in
OneScale answers on the first ring, in your restaurant's own greeting. No hold music, no queue.
The order gets built
It walks the caller through the menu, handles modifiers and customization, checks real-time availability, and keeps a running total.
Delivery, pickup, or a table
For orders, it checks the delivery zone and gives a time estimate, or confirms pickup timing. For reservations, it checks availability and books the slot.
Payment, if you take it on the call
It can send a secure payment link by text or collect payment directly on the call, depending on how you want to run it.
It lands where your staff can see it
The finished order goes into your POS and prints in the kitchen. A reservation goes into your calendar. Nothing needs re-typing.
When it isn't sure, a person takes over
If the caller asks for staff, or the request falls outside what it should handle alone, it hands off immediately with the context already gathered.