OneScaleRestaurants
Security & data

What happens to a call after it ends

You're trusting this with customer orders and, sometimes, payment. Here's plainly how that's handled.

Your data stays tied to your account

Call recordings, transcripts, menus, and customer details are scoped to your restaurant and aren't shared with other businesses on the platform.

Payment details aren't stored on the call

Payment is handled through a link or a connected payment gateway — card details are never typed into or stored by the phone AI itself.

You control call recording retention

Ask us about retention periods and export options for your recordings and transcripts on your demo call — this is configured per account, not fixed.

Human handoff is always available

A caller can ask for a person at any point, and a manager can enable or disable AI handling for specific topics.

Have a specific compliance question?

If your business has specific requirements around data handling, payment compliance, or recording consent laws in your area, bring it to your demo call — we'll walk through exactly how the setup applies to you before you commit to anything.

Ask us anything before you switch.